At Pioneers Medical Center (PMC), we are passionate about providing exceptional care and understand that maintaining compliance with federal and state law is a critical piece of the work that we do in order to provide safe and affordable care.
To ensure compliance across the organization, PMC employs a full time Compliance Officer and utilizes a compliance committee to perform a variety of tasks including, but not limited to: compliance audits, risk assessments, education and training. PMC and its subsidiaries pledge to operate in compliance with state and federal health care law, rules and regulations at all times.
If you have concerns that PMC or any of its subsidiaries have not lived up to our pledge or the PMC Code of Conduct, please contact the PMC Compliance Officer using the below contact information or, if your concern includes the Compliance Officer, please contact the PMC Chief Executive Officer (CEO) by calling or emailing the hospital and indicating that you would like to speak with the CEO about a compliance concern.
Pioneers is a patient and family-centered organization. Under normal circumstances, we welcome patients and visitors. We understand the value of in-person visits for our patients and residents.
COVID-19 has placed us in a difficult position. As a healthcare organization, we put our patients and their safety first. We do everything we can to prevent the spread of this virus. Protecting our patients, staff and visitors is our top priority; therefore, anyone entering the building is asked to wear a mask. We have updated our visitor policy to limit visitors entering the building with the following exceptions:
Emergency Department: Patients are limited to one visitor. This visitor is required to remain in the room with the patient at all times and must contact Emergency Department Staff prior to exiting the patient’s room. Visitors will be escorted in-and-out of the Emergency Department.
Inpatients: One visitor, designated at the time of admission, is allowed for patients admitted to the inpatient floor.
End-of-life care: Two visitors are allowed simultaneously. Other family members must remain outside of the facility, rotating in-and-out of the patient’s room.
One visitor is allowed to accompany a patient during hospital discharge.
Two designated primary caregivers will be allowed for the duration of pediatric hospital stays; however, only one primary caregiver should be present in the hospital, if possible.
Patients undergoing surgery/procedures may have one visitor who must leave the hospital as soon as possible after the surgery/procedure.
One visitor will be permitted to accompany a patient to facilitate care or treatment in areas that include: the clinic, lab, radiology and surgery/procedure.
ALL visitors are required to complete the entrance health screening and those who have symptoms of a respiratory infections (i.e., fever, runny nose, cough, shortness of breath, etc.) are not allowed to enter the facility.
ALL visitors are required to wear a mask while visiting PMC. Visitors are encouraged to wear their own personal mask. If a visitor does not have a mask, a cloth mask will be provided. The visitor is asked to deposit the mask in the laundry bin upon exit.
Visitors must stay in the patient’s room for the entirety of their visit.
Children under the age of 18 will not be allowed except under extraordinary circumstances.
The Walbridge Wing continues to be under a NO visitor policy as per the Governor’s orders.
We encourage you to click on the links below for updates:
