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The PFS Department (Business Office) provides a wide range of services to customers who have received care at our hospital, clinic, or long term care facility. In addition to billing insurance carriers (Medicare, Medicaid, Commercial Insurances) or the person responsible for the bill, the PFS staff at Pioneers Medical Center will also assist patients with their questions and help them to solve general and specific payment and billing related issues.
At Pioneers Medical Center we recognize that receiving and settling your bill can be a complex process. Our Patient Financial Services team is here to help you navigate through the process to help you understand your bill(s), insurance coverage, and payment options.
Patient Accounting and Billing Services:
As a courtesy to our customers, Pioneers Medical Center will bill your insurance directly if you provide complete and accurate information in a timely manner.
Co-pays or deductibles are due at the time of your service.
Depending on the type of care rendered, you may receive more than one bill: one for the professional services of the physician and one for the facility charge. Pioneers Medical Center contracts with several outside agencies to provide the most comprehensive care to our patients. Therefore, you may receive bills directly from those agencies such as Mountain Radiology PC, Valley View Hospital, and Meeker Fire & Rescue District. Please contact them directly with questions.
We encourage you to stay involved with your insurance company to ensure your claim is paid.
Following insurance settlement, you will be responsible for any remaining balance.
What if I don’t have insurance or I have a balance after insurance has paid?
You can pay Pioneers Medical Center by cash, check, or credit card.
For emergent care you will be asked to pay the estimated amount due upon discharge.
A patient account representative can assist you in setting up a payment plan or help you apply for financial assistance if you are eligible.
Self-pay and balance-after-insurance accounts will be passed on to our Extended Business Office, First Party Receivables Solutions. They work on our behalf to make payment arrangements with our patients and will work with you to ensure the bills are settled. Monthly bills are sent from their office and any bill over 30 days old will accrue interest.
First Party Receivables Solutions does refer accounts to collection agencies if not paid in full within 120 days or if a payment plan has not been complied with. These agencies, Professional Finance Company and A-1 Collections Agency, do report to credit bureaus. We encourage you to work with us to avoid having to send your account(s) to a collection agency.
If you get a bill you do not understand or may believe to be incorrect, please contact our PFS Department
Contact details:
Financial Assistance and Advice; Workmen’s Compensation, Insurance Follow-up: Sharon Clapper 878-9274
Clinic Billing Issues and Questions:
Deb TenBrink 878-5047 ext. 321
Hospital Billing Issues and Questions:
Claudia Caraveo 878-9318
Sharon Clapper 878-9274
Cindy Rholl 878-9271
General Issues and Problems:
Danette Coulter 878-9273
We take our customer care responsibilities very seriously at Pioneers Medical Center. Please call and give us the opportunity to work with you to resolve any issues you may have with your account.
Additional phone numbers:
Pioneers Medical Center, Main Phone: 878-5047
Meeker Family Health Center: 878-4014
First Party Receivables Solutions: 877-304-1299
Professional Finance Company: 800-864-4391 or 970-352-5000
A-1 Collections Agency, LLC: 800-437-2831 or 970-241-2075
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